Refund policy

RIGHT OF WITHDRAWAL, EXCEPTIONS AND RETURN POLICIES TATATU

Subject to the exceptions indicated below, you have the right to withdraw from the order placed, without giving any reason, no more than once, within 14 days from the day you received the ordered product (or the last product, lot or piece in case of goods, lots or multiple pieces delivered separately) or by the conclusion of the contract. If you have a trusted person in charge of the collection, your right of withdrawal starts from the day of delivery of the product to the person designated by you, other than the courier.

You will have to communicate to Tatatu SpA - 00187 ROME, the exercise of the right of withdrawal (i) following the instructions available on the TATATU website, (ii) using the contact us function or (iii) using the appropriate form. If you use the Return Center, we will send you a confirmation of receipt message.

In order to exercise the right of withdrawal, it is necessary that the relative communication is sent before the expiry of the 14-day period and that the product is returned to Tatatu through the instructions available on the site with shipping costs at your sole expense.

For more information on the right of withdrawal and operating instructions, contact our customer service

EFFECTS OF EXERCISING THE RIGHT OF WITHDRAWAL

We will refund all payments received in relation to the product for which you have exercised the right of withdrawal, excluding shipping costs, within 14 days from the day we received the communication concerning the exercise of the right of withdrawal. We will refund to the same payment method you used to place your order, unless you have expressly agreed otherwise. In any case, you will not incur any costs as a consequence of this reimbursement except for the amounts relating to shipping and customs costs which will be your sole responsibility. We may withhold the refund until we have received the product or until you have provided proof that you have returned it to Tatatu, whichever occurs first. You will have to bear the direct costs of returning the products. You may be held responsible for the decrease in the value of the goods resulting from the handling of the goods (other than that necessary to establish the nature, characteristics and functioning of the goods).

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

The right of withdrawal does not apply in case of:

- supply of sealed goods that cannot be returned for hygienic reasons or related to health protection and that have been opened after delivery or in the case of supply of products that are, after delivery, inseparably mixed with other goods;

- supply of goods made to measure or clearly personalized;

- supply of goods which risk deteriorating or expiring rapidly;

TATATU RETURN POLICIES

In addition to your rights deriving from the law, the products sold by Tatatu can be returned to Tatatu SpA within 30 days of delivery, subject to the exceptions to the right of withdrawal, as long as they are intact and in the same condition in which they were delivered to you. 

In these cases we will only refund the price paid for the purchase. Instead, we will not refund the shipping costs incurred to receive the item you are returning. The risks deriving from transport and the return costs will be your sole responsibility. These provisions are additional and do not affect your rights deriving from the law, nor the right of withdrawal within 14 days described above.

You can always contact us for any return question at ecommerce@tatatu.com.